Support Log/HelpDesk Ticket Tracker
Support Ticket_Tracker for Moodle 1-preset.zip
Educational level: Any
Licence: Creative Commons
Tags: helpdesk, support ticket log
There is a preset taken from Moodle 1.9.18 and a preset from Moodle 2.8.6.
The Database activity has been used to create a Support Log for entering a record
of support phone calls, tracking the status of each support ticket,
duration of calls, assigned staff, problem areas and resolutions.
Modify the field names, add or remove fields or use just as is if it works for you!
See sample screenshot of a filled in Ticket below:
presented at MoodleMoot US 2015 & 2016
Entry added by Sarah Ashley
- Monday, 20 June 2016, 5:24 AM
Last modified - Monday, 20 June 2016, 6:35 AM