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ITIL Foundations

The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management (ITSM) in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM).
Creator: IT Futures Moodle Master - Publisher: IT Futures Moodle MasterSend message about ITIL Foundations
Subject: Information Technology (Other) - Audience: Students - Educational level: Tertiary
Language: English - License: Creative Commons - Time updated: Monday, 18 May 2015, 3:34 PM
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The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management (ITSM) in the world. ITIL is a cohesive best practice framework, drawn from the public and private sectors internationally. It describes the organisation of IT resources to deliver business value, and documents processes, functions and roles in IT Service Management (ITSM).