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West Virginia Welcome

The way in which we welcome guests to our state is a symbol of our homestyle hospitality. You hold the key to success in this process. Guests have many choices and your warm welcome, friendly conversations, and helpful ways will let them know that we enjoy their business and are anxious for them to return with their family and friends. Each guest comes to West Virginia with their own set of expectations for their stay. The West Virginia Welcome program will assist you in understanding how to satisfy and even exceed those expectations for everyone’s benefit – including yours! If guests enjoy your outstanding service, they may choose to return soon. Return guests are more profitable for our state and, in general, easier for you to take care of. You benefit because you have presented yourself as a representative of excellent customer service. You have the opportunity to put people at ease, to be personable, to proactively solve problems and to welcome guests to our state. The impressions formed by West Virginia guests, good or bad, will last for years to come. Therefore, the state’s image depends on you!!! Every guest should be treated like a V.I.P. After all, isn’t that how you would like to be treated?  
Creator: WVU Extension Service - Publisher: WV WelcomeSend message about West Virginia Welcome
Subject: Tourism Management - Audience: Students - Educational level: Tertiary
Language: English - License: Creative Commons - Time updated: Wednesday, 1 May 2013, 9:53 PM
Activities : File (13) - Quiz (1) - certificate (1) - Page (1)
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Creator notes:

This course is for entry level employees in the tourism industry to help them understand communication, stereotypes, and quality customer service.